About BLiNQ
BLiNQ’s technology is designed for building out a cost-efficient 4G LTE or 5G NR network. Whether you are a telecommunications giant, a growing business that needs a secure network or an individual who wants to own a part of a network, BLiNQ might be just the right answer for you.
We do! You can head to our Support page for access to the Support Portal where you can browse the Knowledge Base, post on community forums, and submit support tickets. Account creation is 100% free!
BLiNQ Networks designs and manufactures equipment supporting LTE TDD bands 41/42/43/48 & 53 as well as 5G NR bands n48/n77 & n78.
Not at this time.
Beamforming technology focuses a wireless signal towards a specific device, rather than having the signal spread in all directions from a broadcast antenna, as it normally would. The result is a more direct connection that is faster and more reliable than it would be without beamforming.
Good question! Our main office is in Markham, Ontario – a city north of Toronto in Canada. However, you can find many of our employees working remotely from all over the world!
Yes, we love to mentor the next generation and guide them to a possible career path in telecommunications. Check out our careers page for more information.
BLiNQ’s Units
Since BLiNQ’s system is fully compliant with 3GPP standard LTE, mobility is native in all units.
There isn’t any regular maintenance costs for the units themselves other than routine SW upgrades. Our units come with a standard one year warranty. However, we highly recommend purchasing our extended warranties to protect your devices and gain access to 24/7 technical support.
In CBRS, a Spectrum Allocation Service (SAS) assigns frequencies based upon the request from the operator.
For non-CBRS deployments, frequencies are assigned by the operator.
Our 4G LTE base stations have great receiver sensitivity, and thus is extremely well suited to a NLOS deployment scenario. We have several customers using our equipment in NLOS deployments up to and beyond 5 miles.
We want to make your BLiNQ experience as simple as possible. So you could head over to our Webstore to purchase our products online, or get in touch with us via our contact page. Our team will get back to you within 1 to 2 business days.
As a matter of fact, we do! Our Wi-Fi enabled 5G small cells operate in n48, n77 and n78 bands, in addition to the three bands from Wi-Fi 7 standard.
Visit our 5G page for more information.
CPEs
We supply both. BLiNQ Networks has CPE devices for both indoor and outdoor environments that pair well with our 4G eNodeB base stations. You can find our offerings in the BLiNQ Webstore.
Yes we do! Check out our indoor Category 12 CPE here!
Warranty
All of our products come with a basic limited warranty as part of unit purchase and/or subscription service. This is our lowest tier of warranty and provides coverage for manufacturer/ factory related hardware faults during initial year of ownership. We also offer Premium, Premium Plus and Elite warranties. The table here shows the coverage of each warranty.
The warranty period starts from the initial shipment date. For example, if your eNB was shipped out to you on June 1, 2022, its basic warranty will expire on June 1, 2023. You can find this information on the shipping invoice. You can also contact BLiNQ with the unit’s serial number to find out its warranty expiration date.
Unfortunately, cosmetic damages are not covered under any of the warranties. It is normal to have wear and tear for outdoor units and it will not affect its functionality or efficacy.
BLiNQ offers a discounted network plan for networks with more than 20 units. Please contact BLiNQ for more information.
Yes! If your unit is still under warranty, you can upgrade it to the next level at any point of time. However, if the warranty is expired, you will need to purchase a network plan to bring the unit back under warranty.
You most certainly can! However, please note that you will be required to pay the evaluation fee. Once the assessment of the unit is completed, BLiNQ may send you a quote with the options for a warranty upgrade (please see the explanation in the question below) and/or the actual repair costs. The repairs might be included in the warranty so by going with the warranty upgrade option, there will be no other additional costs and the evaluation fee will also be taken off.
Yes, you can contact BLiNQ to purchase a warranty plan for your entire network (i.e. Network Plan). This is applicable if you have 20 or more eNBs in your network. Unfortunately, you cannot purchase a warranty plan after its expiration for a single unit.
Please note that individual units within a Network Plan are eligible for an upgrade to a higher-level warranty coverage. For example, a unit with Premium Network Plan is shipped to BLiNQ for surge damage repair will be eligible for an upgrade to the Elite warranty plan. This covers the surge damage repair and excuses the evaluation fees.
If your unit is still under warranty, BLiNQ will cover shipping both ways.
If your unit is no longer under warranty, you will need to pay for shipping both ways.
Depending on the repairs that are needed on the unit as well as the condition of the unit, BLiNQ may offer to replace it with a refurbished unit. This information will be conveyed to you beforehand and you will be able to decide the next course of action. Additional cost may or may not apply depending on the type of repair and the unit’s warranty status.
Yes! The refurbished unit will be covered for the remaining term of the original warranty or 90 days, whichever is longer.
If the warranty of the original unit has expired, then the refurbished unit will be warrantied for 90 days from its shipping date.
For units that have gone through a repair:
- Warrantied units (under standard or extended warranty) will continue to be covered for the remainder of the warranty (based on initial shipping date) or 90 days from the repair ship date, whichever is longer.
- Non-warrantied units will be covered for 90 days from the repair ship date.
You can call us at 1800-301-4962 or email us at support@blinqnetworks.com for technical assistance. Please note that the basic warranty will not cover 24/7 phone support and we will respond to your request during regular business hours (Eastern Standard Time).
Our online support portal has a vast amount of resources that may help answer some of your questions. Simply set up your free account and you are good to go!
Can’t find what you are looking for? Don’t worry, we are here to help!
Simply log into our Support Portal to submit a ticket to BLiNQ’s support team or browse and post your question on the Community Forum.